At AMR Insurance, we evaluate your specific needs to find the company that will give you the best value for your dollar. We represent only companies with superior products and excellent customer service. Additionally, all of the companies we represent have outstanding reputations for fast, fair claims service.
Advantages vary from company to company, and some require the purchase of certain coverages. We'll review your options with you to find the company and coverage that are right for you.
AMR Insurance is here to provide you with someone who will take the time to understand the needs of your family and/or your business and match the proper coverage to those needs. Part of understanding those needs is also recommending coverage in areas you may not have identified as a potential risk.
Once we understand your needs we will use every resource to secure the proper coverage at the most competitive prices available. We only represent companies we feel offer top notch service and claims handling.
Whether you need to make a policy change, have a question about billing or need to report a claim our customer service representatives are the best in business and will handle your request professionally and quickly. Our web site is also available 24/7 to accommodate your busy schedule.
No matter what your insurance need or question, here at AMR Insurance, we invite you to experience an exceptional level of customer service.
Offices in Washington
We are located in Lakewood, Washington.
You always have looked out for our best insurance interest. You have always provided several cost competitive quotes to consider. The quality of Customer Service has been outstanding in my opinion. I have developed a close friendship with Bea who as well was always outstanding to me and my family. I value AMR Insurance and would always recommend your agency. You always look for the lowest cost without any compromise for your client(s).
About 46 years ago, when we were young, you shopped for the best insurance at the best rate for us.
Quick response to all questions and changes.
Fast and accurate service.
Bea, our original agent, and everyone since in AMR’s office, have always been both personable and professional.
Always very responsive in answering questions promptly. Checks different providers for best rates.
Katherine was very knowledgeable and expedient in providing me with my new policy last year. Also, I felt the price was reasonable, at least more reasonable than what I was paying.
They always have good customer service!
Samantha is wonderful! Anything I need she is prompt to respond and always happy to do so. I’ve been with AMR for over 20 years and have absolutely no complaints.
Always excellent customer service. Quick response to questions.
Constantly looking for better insurance at a much better price. Friendly, courteous service.
You take care of business.
Whenever we call and need help with changes to our insurance they are very helpful and make it easy and we feel that they take very good care of us and are just a phone call away with any questions.
Quick to respond to questions regarding our business insurance.
Your staff is always very helpful. I work with Katherine and really like her responses and help she has provided over the years. AMR also has been providing competitive rates through different insurance carriers.
Great responsiveness to changes and additions to our needs.
Everyone we have had the pleasure to work with at AMR have been friendly, helpful and caring.
Katherine is always on top of everything, all I have to do is let her know what I need help with. She is also always happy to help.
Quick and accurate responses and desire to obtain competitive and lower quotes.
Katherine is always professional, responsive, patient and friendly. I truly enjoy working with her!
I have always appreciated how you made sure I was getting the best insurance at the best possible price. Very important at today’s prices.
Helpful and friendly!
As a dry cleaner, we need very specific kind of coverage that can adequately provide protection for our business as well as our clients. Matt and his team worked hard to get me the insurance that fits our needs. Thank you.
You guys always make everything so easy! And when we have questions or problems, it’s nice to know we can call you and an actual person will pick up, no waiting on hold or push 1 for whatever!
Fast, friendly service from professionals.
You have been our agent for years and you are the best and you have always went above an beyond. I would rate you as a stellar company, customers service does not get any better you are so friendly and will go and find the best rates even ahead of time to renew. Always have answer stuff to question immediately. Thank you
We have been dealing with AMR insurance since we moved to Tacoma in 1998, they had our Auto and Homeowners. We moved to California in 2010 and AMR insurance still has our insurance for our home in Tacoma that is a rental. They were always quick to respond, very nice, very professional and easy to work with. Through the years we have also referred family and friends to them and we say they are people that can be totally trusted.
I’ve been a customer of AMR Insurance for years. When it is time to renew, I trust them to find me the best policies. Being a broker, they are able to serve my needs by having many choices instead of one.
I am always treated with kindness, and everyone makes sure we are always properly taken care of :)
Well allow me to count the ways. First of all Janae and Katherine are very welcoming. Coming into the office was a joy as everything that we were quoted via email and over the phone was exactly the same thing once we got in to sign papers. I have recommended AMR to several neighbors including our residential mobile home park manager, letting them know how easy it is to connect with AMR. Janea and Kat are wonderful to work with and represent your company with great integrity. Customer service a pleasing 10! They are definitely assests to AMR. I would go as far as to invite myself to the family bbq! Smiles TCS
Always wants the best affordable plans for me. I have been with your company for a long time and I see am happy staying with AMR. I like the long term relationships. Some people jump to save a few dollars but I think the long term relationship bring more value.
Great service, fast response and very customer orientated group of people that make sure you have exactly what you need.
Samantha has always been very helpful. She does what she says that she will do!
Always available to answer any questions we have.
Love the customer service and shopping around for me at renewal to make sure my coverage is still correct and getting the best rate for it.
Whenever I have needed to add/change a policy my agent, Katherine Murto, has been quick to act. I feel like we are getting the best policy for our needs.
I really like that you can run my numbers through many insurance companies and get me the most insurance for my hard earned money.
Our agent Katherine Murto is the best agent we have ever worked with. She is always quick to respond to all of our inquiries and is very informative, she’s always on the look out for better rates and she is always kind, friendly and professional. Anyone I know that is questioning their current insurance provider, or looking for a new one I always refer them to Katherine. Thank you for your hard work, dedication and for always being a great agent to Lars and I.
Great hard working company. Always go above and beyond to find the best rates.
Always courteous, willing to solve problems. And seems to always have an answer.
I appreciate the quick response I always receive when calling AMR. Plus, it is readily apparent that the staff understands insurance. Great customer service!
It’s nice to know that I can always call and speak with a real, local representative that is looking out for my best interest.
Very helpful in finding the most reasonable insurance
Great customer service, great telephone etiquette (always get a call back), very knowledgeable staff.
Caring, professional and knowledgeable team at AMR!
Great friendly service. Very helpful.
You are ALWAYS there for me to help me with my insurance needs. I never have to worry as I know I’m in very capable and caring hands. Thanks for being my insurance agent all of these years!!!!
Katherine is amazing and the turn around for getting stuff done is above and beyond. The staff is always helpful and friendly. No plans on leaving. Might be able to get insurance a little cheaper but I would not have the help I get, and that makes it worth it.
Quick service. Fair price for totaled vehicle.
Every time I have called with a question, I’ve gotten an answer immediately! Last time, you said it might be awhile before I got a call back. The call back was all of 10 minutes. Definitely responsive!!!!
Great courteous service by Jenae, and affordable insurance
Great courteous service by Jenae, and affordable insurance
Because of you do treat me as a valued customer , I have no fears or hesitation to call if i need to for any reason , recently had a minor accident and you took care of it immediately and did not try to deny any work to be done . It made so less stressful to have my vehicle repair. I appreciate all you do. Thank you.
We have been fortunate to have Bea for years and now Kathy. AMR is so responsive and eager to help. Our kids switched over on our recommendation and AMR saved them a bunch of money.
AMR is proactive about querying us about our insurance needs in a manner that seems concerned with our needs, not making a sale.
Very responsive, answers questions thoroughly, always personable
I have always been worry free re: my insurance coverages knowing that AMR is handling all. Great customer service!
Knowledgeable staff, no matter who answers the phone. Looking for discounts
Customer service is excellent.
When my rates went up they were very helpful in finding me another carrier.
Your office is professional, helpful, patient and friendly. I enjoy interacting with all the staff I cannot me in contact with.